11-22-2013 10:29 PM
11-23-2013 06:54 AM
Not really annoyed, or surprised at the complexity and nature of this promotion. As Mr IHG himself (jba) hints, IHG's reason for offering a promotion is not to reward loyal members, but to sell more rooms. Its a shame that means that some are obviously choosing to make unecessary trips, or to stay at inconvenient sites, in a bid to earn points. Surely it would be better for IHG to try to tempt people making genuine trips, away from their competitors locations? I guess they've given up on that.
11-23-2013 06:56 PM
11-24-2013 11:01 AM
. As Mr IHG himself (jba)
You would be surprised about how many nights I stay at other hotel chains. Just as an example, this year alone I've stayed over 50 nights at hotels that don't belong to any hotel chain.
So calling me Mr. IHG is flattering, but incorrect. I just learnt over the years how IHG, MR, HH etc works and what I can expect from the promotions. If I don't get points for a stay, I'm not getting to excited anymore.
It just would be nice, if the the T&Cs sometimes would be simpler or easier to understand.
Allergic to kudos
11-24-2013 05:53 PM
IHG proboably should have offered a choice of the standard Big Win promo (50,100 points total) available to all RC members without enough stay history to generate a custom hurdle. The 'standard' promo is 4 nights total, including 2 Saturday nights, at 3 different brands and 2 direct onlinbe (i.e. ihg.com) bookings (plus the 100 pt. survey at the end.) Give a choice of that or the custom hurdle (which for a lot of members can genberate more than twice the standard 50,100 points.) That way, if their hurdle calculations were off, based on travel patterns, a member could at least qualify for the 50,100 promo. I can see why the member in Asia got a Europe target because he had recently traveled to Europe. But the Big Win promo doesn't take into account that he doesn't travel to Europe regularly, so he isn't motivated to engage in any Big Win promo booking behavior because he can't meet the target.
I, for example, seldom travel to Asia. But I have a trip planned in the spring which will generate a lot of IHG Asia activity in my account. I expect that next year, if a Big Win type promo comes back, that I'll have an Asia hurdle. But I'll just have one Asia trip next year, so a promo with an Asia hurdle at the end of 2014 will be useless to me. However, I'd happily jump on the standard type promo, which in a 3 month period, is achieveable for me.
11-29-2013 09:51 AM
very interesting postings on this topic.
I understand now why the computer has assigned me ( as a European based customer) to stay in two USA locations where I was earlier this year. Of course I am not going to go back there now as I have no current business in those locations...
Agree also that this system of wildly varying targets regarding number of nights, different brands, etc is a bit baffling.
But lets assume that the management of IHG Rewards Club is in an experimental phase, where they try out the limits of what their loyal customers can bear, at the least cost in terms of rewards ... :-)
Personnally I must say that I have not made up my mind yet onwhether I keep going on it or not. I have had 9 very rewarding years with the Priority Club and do recognise that it was very generous. In exchange I do also recognise that I was very loyal whenever reasonably possible
12-12-2013 08:35 PM