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Advisor
Bibmond
Posts: 21
Registered: ‎06-22-2011

Jewellery From H Samuel's + Points

[ Edited ]

I'm getting married next weekend & I ordered 2 wedding rings from H Samuel's online. 1 was ordered thursday & the other friday. I just checked my Priority Club Shopping site to find that the 1st ring is on there with points pending but a lower amount of points than I calculated. It's 14 points per £. After thinking that's a little bit lower than worked out I found that where it says transaction value it says £165.83, but I actually paid £199.00, I have the invoice in front of me. But it's not showing on my CC statement yet. Now there are 2 things that could happen. 

 

1. H Samuel's will charge me £165.83 by mistake for a £199.00 ring

or

2. H Samuel's will charge me the correct price of £199.00 and then I have to go through a huge back and forward struggle to get the points i'm owed. 

 

I worked out for the £199.00 I should get - 2786, but the online info from Priority Club Shopping says 2331, so that's 455 points short. If they charge my CC for the incorrect account I will save just over £33.00 for there mistake or what I think will happen, they charge me the correct amount and like I said, I will have to get in contact with H Samuel and try to sort out the points. more hassle over 455 points. All retailers should get there amounts right, it causes more hassle than it's worth to the companies.

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Valued Contributor
fatmanpauluk
Posts: 576
Registered: ‎08-04-2009

Re: Jewellery From H Samuel's + Points

Got a feeling that you've been hit by the clause:-

" Taxes, shipping and other fees are not eligible for points".

Therefore VAT (Value Added Tax) is deducted from the actual price you've paid as, as with all UK transactions within a retail environment, they must show the price including VAT before points allocation can be awarded.

http://www.intl.priorityclubshopping.com/pcrearn/gb/faq?T=1337004161648

"Q15: Do I get points for anything I buy?"
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Frequent Advisor
c2lass
Posts: 36
Registered: ‎10-19-2010

Re: Jewellery From H Samuel's + Points

I have just had exactly the same with airport parking. I booked a BAA car park and PC shopping advertises 8 points per GBP. My total cost for car parking was £71.10 therefore I calculate 568 points. Looking at our account only 491 points are pending. No shipping involved in this transaction? If I divide 491 by 8 they have allocated points for £61.38. 

 

Have fired off an email to ask the question.

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Valued Contributor
fatmanpauluk
Posts: 576
Registered: ‎08-04-2009

Re: Jewellery From H Samuel's + Points

You need to take off 20% VAT from your total to get the correct value. I wouldn't actually complain to loudly as they really should have only given points to the value of £59.25. They've actually only charged you 17.5% VAT!
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Advisor
chrisbro
Posts: 28
Registered: ‎07-06-2009

Re: Jewellery From H Samuel's + Points

At least your purchases registered on the shopping site. When I log in, the site shows I visited Jessops, but it hasn't recorded my camera purchase. The response from PC is that i must have come out of the site and logged into Jessops without going through PC shopping.

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